Explore our comprehensive Marco Polo FAQs for quick answers, helpful tips, and detailed information on how Marco Polo can enhance your home and living experience.
Yes, Marco Polo Portal is for NDIS participants to match with other NDIS participants and find the best housing and support options for them. This will change overtime so watch this space.
Yes, Marco Polo supports both registered and unregistered NDIS providers, as long as they meet our quality standards. This ensures participants have access to a wide variety of trusted service options.
There are two reasons why we called it Marco Polo:
No, Marco Polo does not provide the houses. Instead, we connect participants with compatible housemates and vetted service providers to make their housing experience comfortable and supportive.
No, Marco Polo is not a service provider. We are a platform that helps NDIS participants match with trusted providers and housemates, giving you control over your living situation.
You can easily make a complaint by filling out the form on our website. You can also visit the NDIS Commission or the NDIS complaints page for more information.
Unlike other platforms, Marco Polo focuses on matching participants with housemates and providers based on individual preferences, not just listing properties. Our participant-centric approach ensures a better living experience.
No, Marco Polo does not provide paid marketing services. Instead, we focus on connecting participants with vetted providers that meet their specific needs.
To sign up, simply visit the page dedicated to your group—participants, providers, or coordinators. Each page has step-by-step instructions and a video guide. You can also click any ‘sign up’ button to start.
To subscribe as a provider, first sign up.
Once signed up your home page should display the subscription options, pick one that best suits your business.
Otherwise, when logged into Marco Polo Portal, click on ‘My Business’ in the top right corner, then click ‘Business’.
Once opened, click on the ‘Payments & Plans’ tile.
Then click Plan on the right side.
This will give you our subscription options.
Follow the prompts to subscribe.
Only providers pay to use Marco Polo. They can sign up, choose a subscription option, and pay a finder’s fee once matched with a participant. If the match is unsuccessful, the finder’s fee is refundable. See How do I subscribe for more information on set up a subscription.
If you’re having trouble accessing the platform, try refreshing the page, clearing your browser’s cache, or checking your internet connection. If the issue persists, contact our support team at solve@marcopoloportal.com
If you change coordinators, you can update your coordinator’s details in your Marco Polo account, ensuring they have the access they need to support you.
To delete your profile, log into your account, click on your profile, and select “delete.” This will permanently remove your account from the platform.
You can block someone by clicking the “block” button on their profile or in the chat. This will prevent them from contacting you.
Refunds are available to providers if a match is unsuccessful. While subscription fees are non-refundable, you can cancel a month-to-month subscription at any time.
No, providers can only contact you after you have indicated that you’re ready and chosen them. Your contact details are shared only with your chosen provider.
No, we are not a marketing directory. Participants only match with providers that meet their needs, and they choose who to contact.
We respectfully acknowledge the past and present traditional owners of the land, the traditional custodians, and respect their culture and identity which has been bound up with the land and sea for generations.
