Feedback and Complaints

What We Can Help With

At Marco Polo, we value your feedback and are committed to addressing your concerns.

We can assist with:

Resolving issues with matching participants and providers
Improving platform usability and features
Addressing concerns about provider quality and service
Enhancing your overall experience with Marco Polo

Your input helps us improve and ensure the highest standards of service. Let us know how we can support you better.

What We Can't Help With

While we strive to assist with most concerns, there are some areas outside our scope:

Legal disputes between participants and providers
Issues related to NDIS funding and policy decisions
Direct intervention in personal or housing conflicts
Services not provided through the Marco Polo platform

For these matters, we recommend contacting relevant authorities or seeking professional advice. We’re here to support you within our capabilities.

Here are some useful links for further assistance:

If you have any complaints or feedback, please complete this form, and our team will address your concerns and respond promptly.

Feedback and Complaints?

We value your input at Marco Polo. If you have any complaints or feedback, please let us know, and our team will address your concerns and respond promptly.

Submit Feedback

Email

For general inquiries, please reach out to the Marco Polo team at:
info@marcopoloportal.com

We respectfully acknowledge the past and present traditional owners of the land, the traditional custodians, and respect their culture and identity which has been bound up with the land and sea for generations.