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Coordinators & Navigators

Who Can Use It

Welcome to Marco Polo, the go-to platform for Support Coordinators and Navigators! We know you’re the backbone for all things NDIS, and Marco Polo is here to make your work life easier. Curious about how you can benefit from Marco Polo?

Marco Polo is designed with coordinators like you in mind. Our platform helps you manage your caseload efficiently, all the while empowering your participants to make their own housemate choices, with everything you need at your fingertips. Don’t let your participants sit on endless wait-lists or dread the move to independence. Help them be the masters of their own housing journey, one match at a time.

Let’s make it easy to guide participant’s through their home and living journey; from profile creation to selecting a provider, our platform allows you to reduce your caseload burden, safeguard inter-participant communication, and ensure that every participant gets their voices heard. Simplify your workflow and make navigating the disability housing market a breeze!

Join the Marco Polo community and experience the difference our platform can make in your day-to-day work. Ready to take your coordination services to the next level? Let’s get started with Marco Polo!

Why Use Marco Polo

Designed to make your role as a support coordinator or navigator more efficient and effective. Here’s why our platform is the perfect tool for you:

Create Participant Profiles, Once

Save time and effort by creating a participant profile once. Our platform ensures you don't have to repeat the same information for every potential provider, streamlining the matching process.

Reduce Conflicts of Interest

By using Marco Polo, you can avoid conflicts of interest associated with provider wait lists. We allow you to find the best matches without being tied to specific providers.

Empower Your Participants

Marco Polo empowers your participants to take control of their housing decisions, allowing them to choose their housemates and providers. This self-directed approach saves you time and enhances participant satisfaction. You can also take the reigns and facilitate matches if the participant has reduced capacity.

Reduce Housemate Complaints

When participants choose their own housemates, it leads to better compatibility and fewer conflicts. This reduces complaints and creates a more harmonious living environment, saving you time in stakeholder management.

Manage Multiple Clients

You can manage multiple clients all in one place. Track conversations, update profiles, and facilitate matches efficiently, making your job easier and more organised.

Access Vetted Providers

You can trust that all providers are thoroughly vetted. There’s no need to gamble on providers; our rigorous screening process ensures they are safe and reliable.

Join Marco Polo today and discover how our platform can streamline your coordination efforts, save you time, and enhance the living experience for your participants.

How It Works

Watch the how Marco Polo works video to guide you through how you as a coordinator or navigator can get the most out of Marco Polo and empower each participant in their home and living journey.

How To Sign Up

Watch our how to sign up video to guide you through the sign up steps as a coordinator or navigator.

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Marco Polo acknowledges the Traditional Owners and Custodians of Country throughout Australia and recognizes their enduring connection to land, waters, and community. We pay our respects to Elders past, present, and emerging and extend that respect to all First Nations people.

We acknowledge that First Nations people experience disability at a higher rate and face unique challenges within the disability sector. We are committed to listening, learning, and working collaboratively with First Nations communities to support inclusive, culturally respectful services that honor Indigenous values of family, community, and shared care.

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